June 15, 2019 - Video Chat a Pro
Video Chat Pro Services are services you offer through the Platform that your company will perform onsite. The Platform allows the use of Video Chat Service to change some process of the service repair industry. Such services include Free Estimates, Prices Over the Phone, Onsite Training, Monetized Video Chat to provide DIY Assistance, Service After the Sale, Quality control, a Path to Provide Consistency of Repair and Replacement methods, the Ability to Know Before You Go exactly what materials are needed, and more. The profile allows you to send Free In-House Video Chats to connect customers to technicians or technicians to manager or technician to technician from one easy to use Platform Profile.
-Implement link to Video Chat Pro Profile for customers to schedule and book from social media sites, company website, and print advertisement.
-Call Taker is to use In House Video Chat Services/or push caller as last resort to profile to book call. Customers that request a price over the phone, should be directed to Video Chat Services so a technician can see and price the repair according to what they see. This process will provide a 100% greater chance to perform the repair. Give your call taker a NEW TOOL to convert the call to revenue and give the customer what they asked for.
-Call Taker/ Dispatch/ Customer Service Representative should push your NEW PROCESS to perform membership inspections via Video Chat through the profile with the In-House Video Chat Service. Your representative schedules the video chat from the Platform Profile. The Platform notifies by email and provides text notification. The technician can perform Video Chat Services from the office, home or in the field.
-The Platform will serve as Lead Generation from customers seeking your services. These customers will be saving money to get same service less waiting for your actual presence. You should appoint a technician that shows interest to provide the Video Chat Services to your customers. Your Service Manager or owner shall set schedule on Profile for Times Video Chat Services are to be offered. The Platform prevents double bookings so long as you set your schedule on your profile, in the settings tab for technicians when added as Employees. The Platform blocks out times when In-House Video Chats are scheduled by company representative to prevent double booking when customer purchases/books a Monetized Video Chat Service.
-The Video Chat A Pro Platform allows the generation of Internal Video Chat Services to provide various training in Real Repair Situation. This should serve as a path to repair consistency from the office to the field. Video Chat Services should be used to provide ultimate quality control because the Service Manager can see the workmanship of the repair performed before the Technician leaves the home. Video Chat A Pro Platform provides path to change process to greatly benefit your customers, your technicians and your company.
-The Platform provides Real Verified Reviews. The only way to review is by using the service. Access to the review placement is through the receipt emailed after the Monetized Video Chat Service is performed.
- Be creative, there are many ways to implement. The best is to pull your team together explore the benefits.